Customer: "My computer crashed!" 

Tech Support: "It crashed?" 

Customer: "Yeah, it won't let me play my game..."

Tech Support: "All right then, hit Control-Alt-Delete to reboot it." 

Customer: "No, it didn't crash - it crashed!" 

Tech Support: "Huh?" 

Customer: "I crashed my game. That's what I said before! I crashed the spaceship, and now it doesn't work." 

Tech Support: Click on "File", then "New Game". 

Customer: "Wow! How'd you learn how to do that?"